Privacy Policy

1. Information We Collect

To provide high-quality food delivery services on trains, we collect the following types of information:

• Travel Information: PNR (Passenger Name Record) number, Train name/number, Coach number, and Seat/Berth number.
• Contact Information: Name, Mobile number, and Email address.
• Order Details: Items ordered, quantities, and specific food preferences or instructions.
• Device Information: IP address, browser type, and device identifiers used to access our platform.

2. How We Use Your Information

The information we collect is used solely for core service delivery and improvement:

• To verify your train status and coordinate delivery at the correct station.
• To communicate order confirmation, delivery boy details, and status updates via SMS/WhatsApp.
• To process payments securely through our authorized payment gateways.
• To improve our website functionality and personalized user experience.
• To comply with legal obligations and prevent fraudulent activities.

3. Disclosure of Information

We do not sell your personal data. We share your information only with certain third parties to fulfill your order:

• Restaurant Partners: Your order details and seat information are shared with the preparing restaurant.
• Delivery Personnel: Your contact number and seat location are shared with the delivery boy to ensure your food reaches you.
• Payment Processors: Necessary transaction data is shared with our secure payment gateway partners.
• Legal Requirements: We may disclose information if required by law or IRCTC/Railways regulations.

4. Data Security

We implement robust security measures to safeguard your information. Our platform uses standard encryption (SSL) for data transmission. While we strive to protect your personal data, please remember that no method of transmission over the internet is 100% secure.

5. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze our traffic. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.

6. Your Rights

You have the right to access, update, or request the deletion of your personal information stored with us. If you wish to exercise these rights or have any concerns about your privacy, please contact us at the details provided below.