Privacy Policy

1. Information We Collect

To successfully process, track, and execute your delivery commands straight to your train coach and berth layout through our parent network, we collect the following types of information:

• Travel Information: 10-digit PNR (Passenger Name Record) number, Train name, Train number, scheduled Boarding date, Coach number, and Seat/Berth number.
• Contact Information: Full name, active mobile number, and email address.
• Order Details: Dietary configurations, items ordered, total billing, transaction preferences, and specialized meal delivery instructions.
• Device & Logistics Information: IP address, device identifier, web browser types, system cache data, and background network logs collected to optimize app/website operations.

2. How We Use Your Information

The information we collect is used strictly to establish core service performance tracking and seamless delivery fulfillment channels:

• To perform automated dynamic tracking updates via your PNR number to sync food preparation with live train status timelines.
• To dispatch instant transactional messages, dynamic booking invoices, and delivery rider identification details via SMS and WhatsApp.
• To route payment confirmations securely through tokenized layers using certified, encrypted payment gateway handlers.
• To manage localized bulk food ordering arrangements for large travel parties, wedding groups, or corporate teams.
• To prevent platform exploitation, process cancellations, and organize prompt 100% refund sequences for eligible unfulfilled orders via YatriRestro's secure banking pipeline.

3. Disclosure and Sharing of Data

We do not rent, trade, or sell your personal information. To fulfill a live food order, specific functional variables are shared with third-party networks:

• FSSAI Restaurant Partners: Only order specifics, requested fulfillment stations, and coaching berth labels are sent to the localized preparing kitchen.
• Delivery Riders: Your contact phone numbers and coach/berth coordinates are shared with terminal delivery agents to finalize seat drop-offs.
• Payment Infrastructure: Basic billing tokens are routed into payment processors to support transactions across card networks, net banking protocols, or UPI systems under YatriRestro's gateway agreements.
• Regulatory & Statutory Compliance: Data records may be shared if requested under legal jurisdiction, IRCTC audits, or official Indian Railways authority protocols.

4. Data Retention and Security

We utilize standard Secure Socket Layer (SSL) encryption architecture to safeguard electronic information transmissions. PNR details and travel tracks are systematically archived post-journey completion. While we take commercial steps to defend database environments, users recognize that cloud internet routing networks cannot be guaranteed as completely impenetrable.

5. Use of Cookies

Food On Track implements cookies and operational tracking tags to preserve user preferences (like your favorite stations or recent search parameters) and study web traffic behaviors. You can modify your internet browser configurations to block or clear cookies, though doing so may cause certain dynamic page processes or menu displays to operate inefficiently.

6. Passenger Rights & Control

You reserve complete rights to inspect, update, correct errors in, or demand the permanent removal of your registered profile parameters from our live storage systems. To coordinate data deletion adjustments or address questions regarding our compliance practices, communicate directly with our desk using the help channels below.